AquaOne Pools (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency regarding how we handle your personal information. This Privacy Policy describes the types of information we collect, how we use it, how it may be shared, and the choices you have regarding your data. By using our website, requesting services, or communicating with us—including through SMS text messaging—you consent to the practices outlined in this policy.
We collect personal information such as your name, address, email address, phone number, payment details, and service-related information when you interact with us or request services. Additionally, when you visit our website, we may automatically collect device information including your IP address, browser type, pages viewed, and general usage patterns through cookies and tracking technologies. If you contact us by phone, SMS, or online forms, we may also store your phone number, communication preferences, and the content of messages exchanged.
This information is used to provide and manage services, respond to inquiries, schedule appointments, send service reminders, process payments, and improve both customer experience and website functionality. We may also send marketing or promotional messages, but only if you expressly opt in to receive them. We will never sell your information to third parties.
By providing your phone number, you consent to receive SMS/text messages from AquaOne Pools related to appointments, service updates, customer support, and other transactional communications. These messages are not considered marketing and do not require additional consent. Marketing messages, however, will only be sent with your explicit opt-in. You may opt out of SMS messages at any time by replying “STOP,” and you may reply “HELP” for assistance. Message frequency may vary, and standard carrier rates may apply.
We may share your information with trusted service providers who assist with scheduling, payment processing, SMS delivery, analytics, and other operational functions. These partners are required to protect your information and may not use it for their own purposes. We may also disclose information if required to comply with legal obligations, enforce our rights, or protect the safety of our customers and business. We do not share information with advertisers, data brokers, or unrelated third parties.
Our website may use cookies or similar technologies to enhance user experience. You may disable cookies in your browser settings, although certain website features may not function properly as a result. We maintain reasonable administrative, technical, and physical safeguards to protect your information.
You have the right to access, correct, or update your personal information, as well as request deletion of your data where legally permissible. You may also adjust your communication preferences or request a copy of your stored information at any time by contacting us using the details below. We retain personal data only as long as necessary to provide services, maintain business records, comply with legal requirements, or resolve disputes.
We may update this Privacy Policy periodically, and any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted indicates acceptance of the updated policy.
For questions about this Privacy Policy or to manage your communication preferences, you may contact us at:
AquaOne Pools
Email: hello@aquaonepools.com
Phone: (847) 304-1334
Address: 128 West Liberty Street
Barrington, IL 60010
